FAQ
ORDERING ON Magsthesinger.COM
What forms of payment does Magsthesinger.com accept?
We accept Visa, MasterCard, American Express, Discover, PayPal.
I received an error message when trying to checkout. What do I do now?
Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
Please note that our customer service team is unable to make any changes to your order once it is processing.
For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes. Click here to log in to your account then visit the Subscriptions section.
How do I edit my billing Information?
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your default billing adress, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
When will my card be charged?
Your card will be charged when your order ships. An authorization hold will be placed on your card when your order processes to validate funds.
*All prices are listed in USD. Any applicable taxes will be detailed in your order.
My card was declined for my subscription order. What happens now?
In the event your card is declined when we process your order, we will attempt to process your order again in 3 days, and in an additional 3 days after that. If all three attempts fail, your order will be cancelled. Your subscription will not be cancelled, however, and we will attempt to process your next order. In order to receive your order, simply go to the Payments section in My Account and update your payment information during that 6 day period and your order will be shipped and not cancelled.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
What if my promo code is expired?
We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes but we encourage you to keep an eye on your email for upcoming promotions.
Can I re-use a promo code if I return an item?
Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
PRODUCT & SIZING QUESTIONS
What size should I order?
Our size guide is a great start to knowing where your baby would fit! Due to the unique body shape of each baby, their size may differ from the sizing chart. Things to keep in mind when choosing the right diaper size for your little one…
- How much does your little one weigh currently?
- What size is your little one in currently (any brand)?
- Are you experiencing any leaking between the legs or blow-outs up the back?
Diapers
| Size | Weight | Qty/Pack | Qty/Bundle |
|---|---|---|---|
| N | Up to 10 | 32 | 224 |
| 1 | 8-14 lbs | 35 | 245 |
| 2 | 12-18 lbs | 32 | 224 |
| 3 | 16-28 lbs | 27 | 189 |
| 4 | 22-37 lbs | 23 | 161 |
| 5 | 27+ lbs | 20 | 140 |
| 6 | 35+ lbs | 18 | 126 |
Overnights
| Size | Weight | Qty/Pack | Qty/Bundle |
|---|---|---|---|
| 3 | 16-28 lbs | 26 | 182 |
| 4 | 22-37 lbs | 24 | 168 |
| 5 | 27+ lbs | 20 | 140 |
| 6 | 35+ lbs | 17 | 119 |
Training Pants
| Size | Weight | Qty/Pack | Qty/Bundle |
|---|---|---|---|
| 2T/3T | Up to 34 | 26 | 182 |
| 3T/4T | 32-40 | 24 | 168 |
| 4T/5T | 38+ lbs | 20 | 140 |
My favorite product is no longer on the site…
We are always working hard on new products that we hope you’ll love and share, and as we are getting ready to introduce new launches, we may phase out of some of our existing products. We hope you’ll stay tuned to discover new Honest favorites in the coming months.
Is The Magsthesinger cruelty free? / Does Magsthesinger test on animals?
We do not test our products on animals. We rely on a combination of scientific literature, non-animal testing, raw material safety testing and / or human testing to ensure our product safety as an alternative to animal testing. We hope you find this information useful and continue to use Honest products with complete confidence!
Are your products organic?
Some of our products are organic, and this will be noted in the product name. You will also find the USDA Organic logo in the Awards & Certification section on each organic product page on our website. In addition, products with organic ingredients will have the word “organic” in the ingredient list. We hope this information is helpful, and we’re always here if you have any additional questions regarding a specific product.
MANAGING MY ACCOUNT
Where can I find my processing or past orders?
You can access processing or past orders in My Account under Order History. Click here to log in to your account.
Can I edit my shipping address?
All shipping address changes can be made in My Account. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.
Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. To reroute a package that is already in transit, please log in to your FedEx Delivery Manager account to submit the request.
How do I edit my Billing Information?
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your current form of payment, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Why am I getting a CVV error when updating my shipping address?
Your credit card CVV is checked against your default billing address on Honest.com. If there is a mismatch in your credit carrier shipping address updates will fail. Please confirm your account has a default billing address and it matches your default payment method.
Other’s
What are your hours of business?
Our Client Services team is here to help you and can be reached by phone, email or chat as referenced below (please note that we are closed on holidays.
Phone: Monday – Friday 7:00 am – 3:00 pm (PST)
Email: Info@magsthesinger.com. Requests are responded to within 24-48 hours.
Do you offer exchanges?
At this time we do not offer direct exchanges.